Privacy Policy
Effective Date: 2-12-2025
Your privacy matters to us. This Privacy Policy explains how Nexio App collects, uses, stores, and protects your information.
Last updated: Dec 2, 2025
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Information We Collect
How We Use Information
Information Sharing
Data Security
Data Retention
Your Rights
Contact Us
Information We Collect
Personal Information
When you create an account or use Nexio App, we may collect:
Name and email address
Profile details (bio, role, organization, timezone)
Subscription plan and payment information (processed securely by third-party payment providers)
Contribution data and activity logs within the Nexio App platform
We do not access your personal data without your consent, and we do not sell or rent your personal information.
Contribution and Project Data
Submitted content and contributions (e.g., questions, resources, feedback)
Project or workspace data you create or collaborate on
Communication within shared workspaces or comment sections
Technical Information
IP address, browser type, and operating system
Device identifiers
Usage analytics (e.g., feature use, session duration, performance data)
Cookies and similar tracking technologies for login persistence and analytics
How We Use Information
We process your information for the following purposes:
Core Functionality
Creating and managing your Nexio account
Managing contributions and collaboration spaces
Enabling team or community features
Sending notifications, updates, and confirmations
Subscription Management
Processing payments and managing billing
Sending invoices and renewal reminders
Managing plan upgrades, downgrades, or cancellations
Communication
Providing customer support
Responding to feedback and inquiries
Sending essential service updates
Service Improvement
Analyzing anonymized usage patterns to enhance performance
Preventing misuse and ensuring security
Conducting troubleshooting and product development
We process your data only when we have a legal basis, such as fulfilling a contract, complying with legal obligations, or with your consent.
Information Sharing and Disclosure
We do not sell, rent, or trade your data. We share it only when necessary:
Service Providers
We work with trusted third parties who provide hosting, analytics, payment processing, and email delivery. These providers are contractually obligated to protect your information and comply with GDPR standards.
Legal Requirements
We may disclose your information when required by law, regulation, or legal process, or to protect Nexio App’s rights and the safety of our users.
Collaborative Workspaces
Basic user details (e.g., name, profile, contribution activity) may be visible to other workspace members as part of the platform’s functionality.
Data Security
We apply strong technical, administrative, and physical safeguards to protect your information.
Technical Safeguards
Encryption in transit (TLS 1.3) and at rest (AES-256)
Role-based access controls
Regular security audits and penetration testing
EU-based hosting on GDPR-compliant servers
Administrative Safeguards
Staff confidentiality agreements and security training
Defined incident response and breach notification procedures
Data minimization and strict access policies
Physical Safeguards
Secure, monitored data centers with redundancy and environmental controls
Restricted access to physical infrastructure
If you believe your account has been compromised, contact contact@nexioapp.cloud immediately.
Data Retention
We keep your data only for as long as necessary to provide our services or meet legal obligations.
Active accounts: retained while in use and up to 30 days after deletion request
Contributions and workspace data: retained for up to 12 months after account closure (unless deleted earlier by you)
Billing and payment data: retained for 7 years for legal and accounting compliance
Analytics data: stored in anonymized form for up to 2 years
Data Deletion
You may:
Delete your account at any time via your profile settings
Request full data deletion or export by emailing privacy@nexio.app
Revoke consent for communications or integrations at any time
Upon deletion:
All personal data is permanently removed within 30 days
Backups are securely destroyed within 90 days
Certain anonymized records may be kept for compliance
Your Rights (under GDPR)
You have the right to:
Access your personal data
Rectify inaccurate or incomplete information
Erase your data (“right to be forgotten”)
Restrict or object to data processing
Port your data to another service
Withdraw consent for optional data processing
To exercise any of these rights, email contact@nexioapp.cloud . We will respond within 30 days.
International and EU Hosting
All data is hosted within the European Union on GDPR-compliant infrastructure. Nexio App adheres to EU privacy laws and the principles of transparency, necessity, and user control.
Contact Us
If you have questions or requests regarding this Privacy Policy or our data practices, please contact:
Email: contact@nexioapp.cloud
© 2025 Nexio App. All rights reserved.
Hosted in the EU — Fully GDPR Compliant.